Privacy Policy

Effective Date: 01/06/2025

Last Updated: 04/06/2025

Welcome to MetPow Limited's privacy policy. MetPow Limited is committed to protecting and respecting your privacy. This policy explains how we collect, use, share, and protect your personal data when you use our website, services, or connected devices.

Company Information

MetPow Limited
Registered in England, no: 15617061
Century House, Nicholson Road
Torquay, TQ2 7TD

If you have any questions about this policy or our privacy practices, please contact us at hello@metpow.com.

What Data We Collect

We may collect, use, store, and transfer the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, postal address.

  • Technical Data: IP address, login data, browser type and version, time zone setting, device types, operating systems.

  • Usage Data: Information about how you use our website, services, and connected devices.

  • Behavioural Data: Energy usage patterns, location data, and length or frequency of stays at specific sites (e.g., marinas, caravan parks and other).

  • Marketing and Communications Data: Your preferences in receiving marketing from us and third parties.

How We Collect Your Data

We collect data via:

  • Direct Interactions (e.g., via app, web, in person or other)

  • Automated Technologies (e.g., device telemetry, cookies)

  • Third Parties (e.g., service providers or analytics platforms)


How We Use Your Data

We use your personal data for:

  • Providing and maintaining our services

  • Customer support and account management

  • Sending you marketing and promotional messages

  • Offering you discounts or promotions from selected third-party partners

  • Analysing trends and behaviours for business improvement

  • Creating and monetising anonymised market insights and usage data

Marketing and Third-Party Offers

We may contact you with promotions or offers from trusted partners. With your consent (where required), we may share relevant data with these partners to tailor offers to your preferences.

You can opt out of marketing at any time via the unsubscribe link in communications or by contacting us.

Anonymisation and Aggregation of Data

We may process and transform your data into anonymised and/or aggregated formats for research, commercial, or analytical purposes. This data no longer identifies you and may be sold or shared with third parties.

Our Anonymisation Process Includes:

  • Removal of Direct Identifiers: such as your name, contact details, and account numbers.

  • Data Masking and Hashing: for elements like IP addresses or device identifiers.

  • Aggregation: combining data from multiple users to create high-level trends (e.g., average energy use at marinas).

  • Data Minimisation: retaining only what is necessary for analysis or insight.

  • Risk Assessment: evaluating re-identification risk using recognised standards.

We ensure that anonymised data cannot reasonably be used to identify you, and we do not allow third parties to attempt to re-identify individuals from anonymised datasets.

Data Sharing

We may share your personal data with:

  • Service Providers

  • Professional Advisers

  • Regulators

  • Third-Party Partners

We may also sell or share anonymised and aggregated data for commercial purposes.

Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

Data Retention

Your personal data is retained only as long as necessary for the purposes set out in this policy and in accordance with legal or regulatory requirements.

Your Legal Rights

You have the right to:

  • Access your data

  • Correct or delete your data

  • Object to or restrict certain uses of your data

  • Withdraw consent at any time

Please contact us at hello@metpow.com to exercise your rights.


Policy Updates

We may update this policy. Any changes will be posted here and notified where appropriate.


Marketing Communications and Opt-Out

By accepting this Privacy Policy, you consent to receiving marketing communications from Metpow Ltd, including offers and promotions from selected third-party partners.

If you wish to opt out of marketing communications at any time, you may do so by contacting info@metpow.com. We aim to process opt-out requests within 30 days.

To learn more about our approach to equality, diversity, and inclusion, please review our EODI Policy.